Team & Hiring
6 min
By
Stuart Trier

SAMPLE - 4 Signs Your Team Is Holding You Back

Sample excerpt line that appears under the headline in the hero of the post.

Sample intro of sixty words at most. It states the problem, the number of items, and what the reader gets.

The 4 at a glance

#SignWhat it costs
1Every decision still routes through youSample: about 10 hours a week of owner time
2Your best technician is also your only closerSample: quotes that wait two days
3New hires take six months to become usefulSample: $18K of wages per slow start
4Nobody owns a numberSample: problems surface at month end

Sign 1 of 4

Every decision still routes through you

What it costs: Sample: an owner who answers 40 texts a day loses about 10 hours a week to calls a crew lead could make.

How to spot it

Sample text. Your phone rings during dinner, and crews stop work until you answer a question about a part, a price, or a schedule change.

What to do

  1. Write down the five questions you answered most last week.
  2. Give a crew lead a dollar limit and the authority to decide inside it.
Sample quote from a real call, kept to two or three sentences, role only.

From a real call, role only.

Go deeper: sample linked playbook

Sign 2 of 4

Your best technician is also your only closer

What it costs: Sample: when the one person who sells is on a job, quotes wait two days and close rates drop.

How to spot it

Sample text. Estimates pile up on one person, and jobs slip whenever that person is out sick or on vacation.

What to do

  1. Record how that person runs an estimate visit.
  2. Train a second person on the same script and review their next five quotes together.

Sign 3 of 4

New hires take six months to become useful

What it costs: Sample: each slow start burns about $18K in wages before the person carries a full route.

How to spot it

Sample text. There is no written first-90-days plan, so every new employee learns by riding along and guessing what good looks like.

What to do

  1. Write a 90-day plan with a skill check at 30, 60, and 90 days.
  2. Pair each new employee with one named trainer.

Sign 4 of 4

Nobody owns a number

What it costs: Sample: when no one answers for callbacks, revenue per technician, or booked hours, problems only surface at month end.

How to spot it

Sample text. Weekly meetings are updates on what happened, and nobody arrives with a figure they are responsible for.

What to do

  1. Assign one weekly number to each role.
  2. Open every weekly meeting with those numbers before anything else.

Score yourself

Answer each question yes or no. Count your yes answers.

  1. Can a crew lead make a purchase or schedule decision without calling you?
  2. Does someone besides you close estimates?
  3. Do new employees follow a written 90-day plan?
  4. Does every role have one weekly number it answers for?

4 yes: Sample band text for a healthy result.

2 or 3 yes: Sample band text for a mixed result.

0 or 1 yes: Sample band text for a serious result. Take the free diagnostic.

Start here

Sample pick of which item to fix first, and why, in two sentences.

Frequently asked questions

1. How do I know my team is holding the business back?

Sample answer. Look for decisions that wait on you, sales that depend on one person, and roles with no weekly number attached.

2. How long should it take a new employee to reach full production?

Sample answer. Set the target in writing, then check the person against it at 30, 60, and 90 days.

3. What should I fix first?

Sample answer. Start with the decisions that route through you, because that frees the time to fix the other three.

Stuart Trier

Clear Results

Stuart Trier is the Founder and CEO of Clear Results. Over the past 20 years, Stuart has built, bought, and sold 11 companies across the home service, healthcare, and marketing industries. He built his first company from startup to $8M in revenue in 3 years before a successful exit, then built a chain of 28 healthcare clinics and sold the business to a publicly traded company. Following that acquisition, Stuart spent 3 years working alongside the CEO, helping lead the organization through a take-private transaction before participating in a nine-figure exit to a Fortune 10 company. Today, he's the lead investor behind an electrical services platform operating across 3 U.S. states, and has worked directly with owners through 1,800+ strategic advisory sessions.

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